Ask most restaurant managers how they feel about Yelp and they will tell you all the bad things that are imaginable. How customers go on and rant and complain so on. Here at Manuel’s we look at Yelp as one more weapon in our tool belt to help us get new customers! WHAT!? Yes, we are always looking to get new customers! Websites like Yelp and Trip Adviser are excellent tools for consumers to find great hidden gems in a local neighborhood. Manuel’s has been around for over 50 years and we have A LOT of great local “regulars”, but as our great city grows people move on and move out! Manuel’s has so many customer that are trying us for the first time it amazes us! So, how do they find us? Other than “my neighbor told us to we had to eat here”, Yelp is the number one response we get when we ask new customer how they found out about us!
Yelp allows customer to log into its website or mobile app and rate, one to five stars, and review their dining experience. Some customers use this tool to show that they are the next “big food critic” and some just complain. Although most complaints are written in the heat of the moment and “may” be over exaggerated a bit, we address every situation and review the comments with our staff to make sure we do not make any future mistakes. Now the best reviews are the 5 star reviews! Heck, even a 4 star review means you really had a good experience! We wanted to share a few reviews from around the valley with you:
Steve M from Leveen: 4 Stars: We have had Manuel’s cater our office lunch twice in the last month and both times it was a hit. After years of falling back on pizzas we needed something new and Manuel’s has been a great change. First time we ordered the chicken fajitas and the second we ordered tamales and both were very well received. Sides were great and the salad was fresh. Both times the food served more than stated in the menu.
To top it off from the hostess to the managers they were nothing but helpful and everything was packed well and very professional! Manny’s will defiantly be a “go to” for us going forward!
Connie K from Phoenix: 4 Stars: I wasn’t sure what to expect but nicely surprised!!! Awesome margaritas and the three enchilada dinner was amazing! And so reasonably priced! New favorite Mexican!!!
Gloria C from Tempe: 4 Stars: First time here Good was pretty good and service is friendly. It’s an older restaurant and by some standards may be outdated but I personally like it. I think it gives the place charm. I ordered a tamales with rice and beans. It was plenty of food. My husband got the machaca. He said he liked it
Raven B from Mesa: 5 Star: Been here twice now and each time has been excellent and memorable. The employees are personable and really make the experience enjoyable and beyond satisfying! They’re quick and on top of things. The food is super tasty and arrives fresh and hot. I’ve had the seafood enchilada and the spinach enchilada and I’m looking forward to trying more of their options. And if you’re looking for a great Margarita, get it here! It’s a nice atmosphere with comfortable dim lighting and decor. Overall, Manuel’s has given me one of the best experiences I’ve ever had at a restaurant.
Charlene D from Fountain Hills: 5 Star: Manuel’s is by far my favorite Mexican restaurant in Phoenix! I am part Hispanic so I know good Mexican food. I LOVE LOVE LOVE the hard-shell shredded beef tacos and refried beans! YUM. We always request Wallace to serve us because he is so nice, thorough and never messes up. He also checks on us to see how we are doing throughout our meal. The chips here are so thin, hit and good! The salsa is great. I wish they’d add tres leches cake to their dessert menu though!
Michael F from Prescott: 4 Stars: Manuel’s is by far my favorite Mexican restaurant in Phoenix! I am part Hispanic so I know good Mexican food. I LOVE LOVE LOVE the hard-shell shredded beef tacos and refried beans! YUM. We always request Wallace to serve us because he is so nice, thorough and never messes up. He also checks on us to see how we are doing throughout our meal. The chips here are so thin, hit and good! The salsa is great. I wish they’d add tres leches cake to their dessert menu though!
John J from Phoenix: 3 Stars: Authentic Mexican food. Good prices, fast, and always consistent. The recent remodel including a great outdoor patio space was done really nicely. All in all a very good experience.